Customer Success Specialist (DE)

Mobility is facing a fundamental shift. Autonomous cars, constant connectivity and digital lifestyles are the new reality.

German Autolabs is a Berlin-based technology company focusing on the future of the car. We build products and services to support this exciting evolution, using technology with a human touch to make driving safer and smarter.

We're looking for a German-speaking Customer Success Specialist (f/m) with an outgoing personality and a problem-solving attitude who loves to communicate, has a good sense of humor and enjoys working in a very multi-cultural team. You will be working from our HQ in Berlin-Kreuzberg and play a key role in taking our first product Chris to market. Part-time employees are welcome!

What you will do

  • Be the first point of contact and ensure that our customers have a joyful experience with their brand-new products
  • Handling and solving inbound requests (via E-Mail, Chat and Social Media)
  • Support our customers regarding orders and returns process
  • Create and build an internal knowledge base
  • Analyze and report into the organization
  • No acquisition, cold-calls or similar activities

Your profile

  • Work experience in customer support
  • Very good German communication and writing skills (solid English skills also required)
  • Ability to handle multiple tasks at the same time
  • Highly self-driven and able to deliver lean solutions in a fast-paced environment
  • Willingness to learn and be challenged, strong attention to detail
  • Passion for all things Internet, Tech and Automotive
  • Valid driving license class B
  • Valid work permit for the EU

What we offer:

  • The opportunity to grow with a brand to a leader in the AI / Automotive space
  • A highly agile team of energetic, entrepreneurial and smart colleagues
  • The opportunity to work in a fast-paced, early-stage startup
  • The opportunity to learn from experienced founders and digital product leaders
  • Insights into one of the most promising tech ecosystems - connected car / Artificial Intelligence
  • A desk in the heart of Berlin, Europe's start-up capital
  • Team events & fun

Ready to go on the ride of your life?

This role can not be performed remotely, please apply only if you are in Berlin or are willing to move to Berlin. No recruiters, headhunters, outsourcers or agencies.
German Autolabs