Customer Success Specialist (DE)

Our mobility is facing a fundamental shift. Autonomous driving cars, constant connectivity and a digital lifestyle are the new reality.

German Autolabs is a Berlin-based technology company focusing on the future of the car. We build products and services to support this exciting evolution, using technology with a human touch. We will make driving safer and smarter!

We're looking for a German-speaking Customer Success Specialist (f/m) with an outgoing personality and a problem-solving attitude who loves to communicate, has a good sense of humor and enjoys working in a very multi-cultural team. You will be working from our HQ in Berlin-Kreuzberg and play a key role in taking our first product Chris, the digital assistant for drivers, to market. Part-time employees are welcome.

• Be the first point of contact and ensure that our customers have a joyful experience with their brand-new products
• Handling and solving inbound requests (by phone, e-mail, chat or live-video)
• Support our customers regarding orders and returns process
• Create and build an internal knowledge base
• Analyze and report into the organization
• No acquisition, cold-calls or similar activities

• Work experience in customer support, preferably Consumer Hardware or Mobile Phone Retail
• Very good German communication and writing skills (solid English skills also required)
• Ability to handle multiple tasks at the same time
• Highly self-driven and able to deliver lean solutions in a fast-paced environment
• Willingness to learn and be challenged, strong attention to detail
• Passion for all things Internet, Tech and Automotive
• Valid driving license class B
• Valid work permit for the EU